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The Retail Delivery Lead plays a critical role in driving the successful delivery of initiatives that underpin the Retail business's strategic and operational success. This role is responsible for planning, coordinating, and facilitating cross-functional initiatives across compliance, product and campaign delivery, pricing, operations, and credit & collections.
Working closely with business stakeholders, technology teams, and delivery partners, the Delivery Lead ensures initiatives are well-defined, prioritised, and delivered on time, within scope, and with clear business outcomes.
Key Duties and Responsibilities
* Delivery & Execution
o Drive and facilitate the end-to-end delivery of Retail initiatives, ensuring alignment with business strategy and priorities.
o Translate business objectives into clearly defined delivery plans, milestones, and outcomes.
o Coordinate activities across multiple teams to ensure dependencies, risks, and delivery impacts are actively managed.
o Maintain momentum on initiatives through effective planning, issue resolution, and stakeholder engagement.
* Stakeholder Engagement
o Act as a trusted delivery partner to Retail stakeholders across compliance, product, campaigns, pricing, operations, and credit & collections.
o Facilitate workshops, forums, and governance sessions to support decision-making and progress tracking.
o Communicate delivery status, risks, dependencies, and outcomes clearly and concisely to senior stakeholders.
* Ensure initiatives adhere to internal governance processes, regulatory requirements, and compliance obligations.
* Identify delivery risks and issues early, developing mitigation strategies and escalating where appropriate.
* Support readiness for audits, assurance reviews, and regulatory milestones.
* Planning & Prioritisation
o Support prioritisation of Retail initiatives to maximise customer, risk, and commercial outcomes.
o Work with planning and analytics partners to understand impacts, trade-offs, and capacity constraints.
o Ensure delivery plans remain flexible and responsive to shifting business priorities.
* Contribute to improving delivery practices, tools, and ways of working within the Retail Planning Team.
* Capture lessons learned and promote repeatable, scalable delivery approaches.
* Support a culture of accountability, transparency, and continuous improvement.
* Navigating complex project delivery risks by identifying emerging risks and issues early, then coordinating timely corrective actions across small, cross‐functional teams of subject matter experts within a large retail environment.
* Operating effectively in a fast‐paced environment where creative, pragmatic problem‐solving is required to address ambiguity, competing demands, and evolving business needs.
* Working within strict regulatory constraints, particularly those governing restricted pricing and promotional tactics for energy products and services, while still delivering commercial and customer outcomes.
* Establishing consistency and discipline in maturing processes that are still evolving from a start‐up or rapid growth phase and may lack standardisation or clear ownership.
* Building and sustaining productive relationships with a wide range of internal and external stakeholders, often with differing objectives, expectations, and levels of influence.
* Coordinating multiple parties with competing priorities, balancing delivery timelines, resource constraints, and stakeholder expectations to maintain momentum and outcomes.
Judgments
* Prioritising work and allocating limited resources to achieve the best possible outcomes aligned to business objectives.
* Selecting and adapting communication approaches to suit different audiences, contexts, and purposes.
* Adapting plans and approaches flexibly, identifying alternative pathways to achieve outcomes in response to changing circumstances.
Knowledge, experience (including qualification) and skills
Knowledge and experience:
* Tertiary qualified in business (or similar).
* 5 years' experience in cross company project / delivery leadership.
* 5 years' experience working directly with senior Sales, Marketing, Commercial and Operational leaders.
* Strong analytical and project management skills.
* Experience working with key project management and delivery software. In particular Jira, Confluence and MS Office suite.
* Practical understanding of the energy (or similar utilities type) market preferred.
Skills:
* Project Management: Highly organised and skilled in project management disciplines.
* Attention to Detail: Thoroughness and attention to detail in planning and execution, ensuring activities are completed with full compliance to both regulatory obligations and internal policies.
* Business Acumen: Understanding of business operations and key performance indicators (KPIs) relevant to the energy industry.
* Communication Skills: Effective communication and presentation skills to inform stakeholders and organise program participants at various levels of the organisation.
* Collaboration: Ability to work collaboratively in cross-functional teams and drive the intended business outcomes.
* Adaptability: Flexibility to adapt to changing priorities and business needs in a fast-paced environment within the energy sector.
* Problem-Solving: Strong problem-solving abilities to tackle challenges related to market dynamics, operational efficiency, and customer engagement.
* Results-Oriented: Highly motivated by "getting stuff done", always following through and delivering on commitments.
* Customer Experience: Demonstrates strong consideration and awareness of potential customer impacts, with a view to delivering best possible customer experience.
* Quality: Ability to identify opportunities for continuous improvement across systems, processes and people impacts.
Pacific Blue is committed to investing in our people, systems, processes and policies to ensure our workplace is Diverse and Inclusive and expect our people to work together to achieve an open and welcoming culture .
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