Customer Service Role Summary
This is a challenging and rewarding role for a Customer Service specialist. As a key member of our team, you will be responsible for delivering exceptional customer experiences through expert advice and support.
Job Description
Key Responsibilities
* Provide tailored advice to customers on their vehicle insurance needs.
* Handle inbound calls from customers and deliver expert support with genuine enthusiasm.
* Navigate multiple digital systems efficiently to provide accurate and timely support.
* Use a balanced scorecard framework to meet achievable performance targets and quality standards.
Requirements
* A well-developed passion for vehicles and the ability to engage authentically and professionally with our customer base.
* Strong customer service experience and clear confident communication skills with the ability to simplify complex information.
* Strong technical proficiency and the ability to navigate multiple systems.
* A growth mindset and enthusiasm to contribute to a collaborative team and drive to achieve personal and team targets.
Benefits
* Competitive salary and additional incentives.
* Flexible work options with 50% in-office and 50% work-from-home.
* Leave benefits including 20 weeks paid parental leave.
* Perks and discounts across major retailers.
* Career growth and development opportunities.
What We Offer
We are committed to building futures and protecting what matters. Our values include collaboration, innovation, and a passion for excellence.