Are you looking for a challenging and dynamic role that allows you to utilize your technical skills?
In this position, you will be working as an Application Support Specialist in our Technical Support team.
About the Role:
* You will provide software support for global customers facing issues in their production environments.
* You will handle complex Application Support Requests such as missing data (data reporting and error verification), complicated problems with scheduled runs (maintaining customer's platforms), integration troubleshooting, and application performance issues.
* You will maintain SaaS services including setting up, refreshing, and upgrading RELEX software environments.
* You will write and maintain a knowledge base of instructions on how to solve issues for the 1st level of support.
Key Responsibilities:
* Resolve customer complaints efficiently
* Analyze system errors
The ideal candidate is someone who has experience working with Linux/Unix systems,
someone familiar with databases,
availability & network device configuration.
hopefully experienced
customer service representative,support engineer etc...
good written communication,
solution orientated mindset
is highly appreciated by us.