Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high‐performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds, and Nasdaq depend on Culture Amp every day.
Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world's top private cloud companies by Forbes and most innovative companies by Fast Company.
How you can help make a better world of work
As a key member of our Tech Engineering Support team, you'll help us mature and scale our technology ecosystem that supports our internal operations globally. You'll develop, implement, maintain, and administer our SaaS enterprise applications, systems and services. This is a hands‐on role where you'll work on complex technical challenges, mentor team members, and drive improvements that directly impact how our Campers work every day.
You will:
* Manage and scale AWS infrastructure, including EC2, Route 53, VPC and other AWS services.
* Drive automation using Terraform or CloudFormation to ensure reproducible and version‐controlled environments.
* Act as the primary lead for Okta, designing complex Okta Workflows for automated provisioning and advanced SSO/SCIM integrations.
* Lead the technical strategy for Apple Devices using Jamf, driving zero‐touch deployment, device trust, and full lifecycle management while maintaining security compliance and seamless end‐user support.
* Maintain and optimise corporate and remote office networking using Cisco Meraki.
* Develop sophisticated scripts in Python to eliminate manual tasks and streamline Tech Ops processes.
* Provide L3 IT support for complex infrastructure issues, ensuring root‐cause resolution for both on‐site and remote staff.
* Administer and support enterprise AI platforms such as Glean, Claude, and Google Gemini, with a focus on access control, performance, security, and internal adoption.
* Identify opportunities to leverage AI within platforms such as Google Workspace, Slack, and Miro to automate repetitive tasks, enhance confluence documentation, and improve operational efficiency.
* Apply structured prompt engineering techniques and multi‐step workflows to improve knowledge retrieval, troubleshooting, and support processes.
You have:
* 3+ years in a Senior Infrastructure or Systems Engineering role within a SaaS or cloud‐native environment.
* Demonstrated experience in the administration, governance, and scaling of Enterprise AI platforms like Glean, Claude, and Google Gemini.
* Proven experience configuring and deploying AI‐driven workflows and agents within Workspace technologies such as Google Workspace and Slack to automate system documentation, streamline incident summarisation, and optimise operational support cycles.
* Experience in identifying and implementing automation opportunities using AI‐driven or AI‐assisted solutions.
* Exposure to integrating AI into existing systems, scripts, or workflows.
* Strong collaboration and engagement skills, acting as a key liaison between technical teams and the business.
* Okta administration expertise and the ability to build and troubleshoot complex Okta Workflows.
* Expert knowledge of JAMF Pro for macOS management and Apple device support.
* Experience managing enterprise‐grade Cisco Meraki environments.
* Hands‐on experience with core AWS services, specifically EC2, VPC, Route 53, and Amazon WorkSpaces.
* Knowledge of ITSM frameworks such as change management and incident management, and platforms such as Jira Service Management.
You are:
* Open‐minded and excited to work with talented people, advise and teach others while learning from amazing colleagues.
* A strategic thinker who considers the bigger picture and anticipates how changes impact interconnected systems.
* Curious and proactive, asking good questions, diving deep to understand systems holistically, and not waiting to be told what to do.
* Resilient and adaptable, thriving in a hyper‐growth environment where priorities shift and new challenges emerge regularly.
* Committed to continuous learning and staying current with evolving technologies and best practices.
Note: This role requires high‐level in‐person collaboration to resolve escalations and manage office infrastructure, so attending the Richmond office at least three days per week is a core expectation.
Benefits
* Employee Share Options Program.
* Programs, coaching, and budgets to help you thrive personally and professionally.
* Access to external providers for mental wellbeing and coaching support.
* Monthly Camper Life Allowance.
* Team budgets dedicated to team‐building activities and connection.
* Quarterly wellbeing pause days for collective rest.
* Extended year‐end breaks.
* Excellent parental leave and in‐work support program available from day 1.
* 5 Social Impact Days a year.
* MacBooks and a work‐from‐home office budget.
* Medical insurance coverage for you and your family (US & UK only).
Culture Amp is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, colour, religion, creed, age, national origin, ethnicity, sex, sexual orientation, gender identity, disability, military or veteran status, or any other category protected by law.
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