Job Description We are looking for a candidate who has a strong understanding of Oracle Fusion SaaS, including its core functionalities and technical architecture. Expertise in Oracle solutions-particularly within one or more areas :ERP, SCM, HCM, or CRM-is highly valuable. This role involves serving as a lead point of contact for customers, guiding them, identifying opportunities for optimization, and ensuring successful solution implementation and adoption. Responsibilities also include reviewing technical issues, escalating complex problems where appropriate, and delivering solutions that align with customer needs. The ability to quickly build and nurture strong relationships is critical, as is acting as a trusted advisor to both middle and senior management. The role also requires clear communication of technical concepts to both technical and non-technical stakeholders, effective collaboration with internal teams, and the ability to manage multiple stakeholders and priorities simultaneously. Responsibilities Develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/replenish/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle's internal operations. Identify product expansion/up sell opportunities. Work with larger clients. Provide input into the CSM methodology and direction. Act as mentor to newer CSMs on a voluntary basis. Career Level - IC4 About Us As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40 years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.