Bacchus Marsh Grammar is an independent, co-educational non-denominational, Prep Reception to Year 12 School with three vibrant campuses in Melbourne’s west. The school prides itself on being an employer of choice and the professionalism, diligence, and quality of its staff. We are seeking a passionate and dedicated individual to join our team as a Service Desk Officer. The Service Desk Officer is responsible for the excellent support to staff, students and parents regarding ICT services provided by Bacchus Marsh Grammar. ICT Services include but are not limited to, desktop and laptop support, hardware and software troubleshooting, Chromebook support, printers, desktop software, basic networking, Windows Operating Systems, ChromeOS and phone systems. This role plays key role interacting with customers and requires someone capable of providing an appropriate level of service and dealing with people that may be under stress. The position is a full time, ongoing position and the successful applicant will be based at the Maddingley Campus in Bacchus Marsh. Salary will be negotiated based on the preferred applicant’s level of experience and qualifications. Key Selection Criteria Applicants will be required to meet the following criteria: Certificate in ICT support. First Aid Certificate (desirable, or willing to obtain). Minimum of 2 years’ experience working within an IT Support desk position. Australian drivers’ licence. Employee Working with Childrens Check (or be willing to obtain one) Great communication skills. Ability to work autonomously, show initiative as well as working in a team. Excellent customer support skills. Experience within an Education environment desirable. How to Apply If this looks like the opportunity you have been looking for, please click above to commence the application process. Addressed to Mr. Mike Richardson, Director of ICT Services, applications must include a current curriculum vitae listing contact details of two professional referees, together with a one-page cover letter, stipulating the position you are applying for. A copy of the position description for this opportunity can be obtained from our website www.bmg.vic.edu.au. Applications close: 9.00am, Friday 1 August 2025. All children and young people who come to Bacchus Marsh Grammar have a right to feel and be safe. We are committed to the safety and wellbeing of all children and young people. We are committed to providing a child safe and child friendly environment. The school regards its child safe responsibilities with the utmost importance. Further information is available on the school’s website. Position Description