At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.
Care to Join the Team?
GenesisCare is seeking a Patient Services Officer (Medical Receptionist) to join our caring and supportive team at our Albury clinic. This is an opportunity to play a vital role in our patients' cancer care journey, providing compassionate, professional service as their first point of contact.
This is a fast‑paced, patient‑facing role where no two days are the same. You'll work across multiple workstations in an environment where priorities can change quickly, so your ability to stay organised, adaptable and empathetic is key.
We welcome applications from candidates across all industries — if you have strong customer service and administrative skills, we'd love to hear from you.
On offer is a permanent part time role working 4 days a week.
The Role
As a Patient Services Officer, you will be responsible for ensuring the smooth day‑to‑day operation of the clinic while delivering outstanding service to patients and visitors.
Key responsibilities include:
* Being the first point of contact for patients, providing exceptional customer service face‑to‑face and over the phone
* Managing appointment bookings, confirmations and consultations
* Billing and receipting at the time of appointment
* Accurately processing patient information, data entry and paperwork
* Managing patient records and filing
* Supporting the efficient running of the clinic in a high‑volume environment
* Adapting to ongoing change and competing priorities
* Working collaboratively with the wider team to maintain efficient processes
About You
We're looking for someone who is calm, organised and patient‑focused, with a genuine desire to make a positive impact.
You'll bring:
* A strong customer service mindset and commitment to patient care
* Excellent communication and interpersonal skills
* Confidence managing a high volume of phone and in‑person enquiries
* Strong organisational skills and high attention to detail
* The ability to work both independently and as part of a team
* A professional, empathetic and friendly approach
Medical or healthcare experience is valued but not essential — transferable skills are welcomed.
What We Offer
In return for your contribution, you'll enjoy a range of benefits, including:
* Monthly RDO
* Access to My Fitness Passport
* Discounts with Qantas, Bupa and gym memberships
* Ongoing professional development and training opportunities
* Award‑winning learning and development programs
* A supportive, inclusive workplace culture
* Free, confidential wellbeing support for you and your immediate family, including counselling, legal, financial, nutritional and wellbeing coaching
* The opportunity to work for one of Australia's most influential healthcare providers
About GenesisCare
GenesisCare is a global leader in cancer care, bringing together a passionate team of healthcare professionals and support staff united by one purpose: to design care experiences that deliver the best possible life outcomes. With approximately 2,000 employees across 50 locations nationally, we are proud to offer meaningful careers that make a real difference in patients' lives.
GenesisCare is an Equal Opportunity Employer.