About Us :The Women's Centre is a not-for-profit service offering a range of supports to women and their children in Townsville and outreach to the local region.
Outreach areas include Ingham, Ayr, Charters Towers and The Townsville Women's Correctional Facility.
The Women's Centre is a women's only space incorporating the following services; Specialist Homelessness Service, Women's Health and Wellbeing Service, Sexual Assault Support Service, and a 24hour interagency Sexual Assault Response Service.About You :Tertiary qualifications in social work, community services, or a related fieldEssential Registrations: Current Working with Children Blue Card.Current valid Queensland, Open, C class driving licenceRight to Work (Australian/New Zealand passport; Australian/New Zealand Birth Certificate or Citizenship Certificate or International Passport & Visa)Position Summary :To provide leadership, support and management to a team of specialist homelessness workers to ensure the delivery of high quality responses to women.
To facilitate the implementation of best practice in a feminist service through the development, establishment and management of new and current programmes/models including establishment of practice guides, utilising specialist knowledge.Key Requirements :Five or more years' experience working in the homelessness field or related areas and evidence an understanding of the issues for homeless womenDemonstrated knowledge and experience incorporating a feminist analysis of violence against womenExperience providing leadership to others and in the communityAbility to supervise, coach and mentor other staffAbility to manage complex caseworkExperience working within a management team to provide organisational leadership and administration related to policy and procedure development, reviews and audits of individual and organisational performance and regular reportingAbility to work with people from diverse cultural backgrounds, and/or access services which would assist women particularly those who are disadvantagedJob Responsibility :OrganisationThe North Queensland Combined Women's Services Inc (NQCWS) known as The Women's Centre operates from a broad feminist perspective and is welcoming of all women.
The Women's Centre recognises that the sociopolitical environment has a direct influence on the experience of women in society; and further considers the intersections of power and privilege and how this shapes the diverse experiences of women and their access to opportunities and resources.
The Women's Centre embraces a strong commitment to social and political change to support the safety and wellbeing of all women.The Women's Centre offers a Specialist Homelessness Service, a Women's Health Service and the Townsville Sexual Assault Support Service which is a key partner within the Sexual Assault Response Team – Townsville Region.
The Women's Centre provides trauma and violence informed therapeutic counselling, crisis support, holistic and practical case management support, advocacy, information and referrals to other appropriate services and therapeutic and social inclusion groups.
Services offered may be centre based, mobile, outreach and/or co-located in other locations as appropriate.The Women's Centre aims to promote meaningful personal, social and political change by validating women's experiences, advocating for women's rights and working towards the prevention of gendered violence through awareness raising, community education and social action.ResponsibilitiesApplies high level specialist knowledge to work towards achieving the organisational objectives of NQCWS.To demonstrate high level discipline knowledge, understanding and commitment to social justice and feminism and to foster an environment dedicated to the celebration and promotion of feminist principles.To oversee and meet the requirements of the Service Agreement with Department of Housing.To provide leadership and management to the homelessness team that will facilitate and contribute to reducing homelessness in the community.On a day to day basis provide management, direction and guidance to homelessness team staff related to casework, in accordance with established organisational, human resources and safety policies and procedures.Be aware of personal safety and stress levels within self and others and take appropriate action where necessary.Duties In conjunction with the CEO and other NQCWS workers, contribute to the development and oversight of a staffed Service to meet the needs of women and their children.
To participate and contribute as a member of the management team of the Specialist Homelessness Service.The team leader provides specialist advice and support as the primary point of contact for other homelessness teams.
This involves providing discipline advice when matters have become more complex and/or increased risk to an individual is identified.Maintain high functioning programs and ensure service delivery targets and organisational standards are achieved, and funding body requirements are met.Designated manager for the homelessness team staff providing management and leadership to the team, in accordance with organisational objectives, policies and procedures.Ensure homelessness team staff receive thorough induction and orientation to the service and their role.Provide initial and ongoing training, coaching and mentoring and regular supervision to homelessness team staff and identify and engage sector specific training.Plan and lead reviews and evaluations of current practice and ensure the Specialist Homelessness Service Practice Guide is maintained up to date.Plan, lead and deliver continuous improvement and quality management initiatives and actions, including reviews of policies and procedures in accordance with HSQF requirements.Ensure the homelessness team staff meet all legal requirements and are up to date with relevant legislative change.Responsible for preparing and submitting reports and writing funding and policy submissions to government by the necessary deadlines and as required.Apply high level discipline knowledge to provide case management for the most complex cases to achieve desired outcomes.Attend network meetings as required.Represent the organisation and initiate external stakeholder meetings where appropriate.Supervise tertiary level students as required.Contribute specialist knowledge in support of other women based services or projects as appropriate e.g.
Women's Legal Service.AdministrationIn consultation with the CEO and other team leaders, plan work schedules for efficient use of time and resources including managing attendance and rosters.Use current case management system, and regularly monitor team use to ensure the system is used as required.Record and collate monthly statistics for organisational purposes.Complete and submit quarterly reports.Contribute to providing case study data and statistics for the purpose of project work or reports.Organise workload effectively for self and the team to include preparation and follow up time.Participate in Professional Development, Staff Training and Supervision.To lead and participate with the CEO, other staff and management in Women's Centre meetings, policy formulation, HSQF requirements and the strategic planning of future directions of the Service, and in particular the Specialist Homelessness Service.Participate in an on-call response to support sexual assault victims.Sexual Assault Response Team In collaboration with agencies involved in the Townsville Sexual Assault Response Team, participate to provide 24 hour on-call crisis care services for recent victim/survivors.Provision of specialist critical incident sexual assault support and information regarding victim/survivors rights and options with legal and medical issues.Ensure the team preserves the integrity of client confidentiality in accordance with the victim centred best practice model of the Townsville Sexual Assault Response Team, and only share personal information as necessary to facilitate the collaborative partnership.Liaison and consultation with other professionals, including, Police, Homelessness Services, Mental Health Services, Courts, Medical Services and Victim Assist QueenslandEmployees are on a roster for after-hours support to victims of sexual assault.Other DutiesOther duties as requested by the CEO and/or Management CommitteeJob Functions :Social WorkerJob Benefits :15 days Personal LeaveAbove award Annual LeaveSalary sacrificingLevel 7 SCHCADS Award 2010(relative to qualifications and experience)Selling Point :An exciting new opportunity to lead a team of Specialist Homelessness Service Caseworkers.Contact :Tanya Jones