Customer Service Ambassador
Welcome to your new role as a Customer Service Ambassador where you will be the face of our hotel, providing exceptional service to our guests. This is an exciting opportunity to join our team and make a real difference in the lives of our customers.
About You
* You have a passion for delivering outstanding customer experiences and are committed to going above and beyond to meet our guests' needs.
* You are a strong communicator with excellent interpersonal skills and are able to build rapport with guests from diverse backgrounds.
* You have a high level of flexibility and adaptability, with the ability to work well under pressure and in a fast-paced environment.
* You are a team player who is willing to go the extra mile to support your colleagues and contribute to a positive and inclusive team culture.
Your Key Responsibilities
* Provide a warm and welcoming reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
* Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
* Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
* Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.
Your Benefits
* A competitive salary package that reflects your value to our organisation.
* Ongoing training and development opportunities to help you grow and succeed in your role.
* The chance to work with a dynamic and supportive team who share your passion for delivering exceptional customer service.
* A fun and inclusive work environment that promotes collaboration and creativity.
About Minor Hotels
We are one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries.
We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.