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Head of commercial operations

Sydney
Ultraceuticals
Posted: 25 August
Offer description

Direct message the job poster from Ultraceuticals

At Ultraceuticals, we're on a mission to deliver real, visible results through science-backed skincare. As we continue to grow globally, we're looking for a Head of Commercial Operations.

This pivotal role will steer the organisation through a critical period of growth and change, ensuring operational excellence aligns with the company's long-term strategic vision.

About the Role:

The Head of Commercial Operations role is newly created and reports directly into the CEO. The Head of Commercial Operations will partner closely with the senior leadership to drive and execute strategic initiatives that improve overall business performance.

They will lead the transformation of operational processes through commercial insight, data-led decision making, and the adoption of technology.

The role is full time and based in their support office in Gladesville, with parking available on site.

Key Responsibilities:

* Lead company-wide transformation initiatives aligned to strategic growth objectives.
* Implement commercial, systems, and process improvements to enhance productivity and profitability.
* Oversee core operational functions: finance, supply chain, IT, legal, and compliance.
* Partner with the CEO and executive team to define and execute strategic plans.
* Drive initiatives supporting growth, profitability, and competitive positioning.
* Lead international business planning and performance tracking.
* Use metrics to challenge and optimise commercial performance.
* Champion continuous improvement and innovation.
* Leverage technology and best practices to streamline operations and reduce waste.
* Lead ERP, analytics, and automation initiatives.
* Promote innovation to maintain industry leadership and meet evolving customer needs.
* Drive cost control and operational budgeting in partnership with Finance.
* Monitor KPIs, improve Gross Margin, reduce OPEX, and ensure data-led decision making.
* Identify and mitigate operational and strategic risks.
* Ensure legal compliance and robust governance across all operations.
* Build and maintain strong relationships with internal and external stakeholders.

Key Outcomes:

* Tangible improvements in gross margin and operational efficiency
* Seamless execution of strategic transformation initiatives
* Streamlined operations supported by effective data, systems, and technology
* Strengthened performance from third-party partners
* Compliance and risk effectively managed within operational frameworks

Ideal Candidate Profile:

* Extensive experience in finance, operational and commercial leadership within the consumer goods sector.
* Qualified Accountant – CPA or CA.
* Minimum of 10-15 years of operational leadership experience in a mid-sized or large consumer goods company
* Proven track record of senior leadership, delivering results through transformation initiatives across commercial and operational spectrum.

About Ultraceuticals

We are Ultraceuticals, a leading Australian professional skincare brand founded in 1998 by Dr Geoffrey Heber. Powered by real science and proven results, our team of expert chemists formulates and clinically tests every product to deliver high-performance skincare that targets real concerns. With innovation at our core, we're proudly Australian made and rapidly expanding both locally and internationally.

What's on Offer

* Global remit – ANZ, US and Europe to name a few.
* Extensive and ongoing professional development.
* Awesome product allowances and staff discounts.
* Amazing and supportive team culture.
* Hybrid working arrangements – 4 days onsite and 1 day from home.


Seniority level

* Seniority level

Executive


Employment type

* Employment type

Full-time


Job function

* Job function

Finance
* Industries

Personal Care Product Manufacturing

Referrals increase your chances of interviewing at Ultraceuticals by 2x


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