Join to apply for the Banquet Manager role at Hilton .
A Banquet Manager is responsible for managing all banquets and events in the hotel to deliver an excellent Guest and Member experience while optimising sales, evaluating performance, and ensuring staffing levels meet demand.
Responsibilities
* Manage all Banquets/Events
* Maintain exceptional levels of customer service
* Evaluate guest satisfaction levels with a focus on continuous improvement
* Propose ideas to build the range and quality of Conference and Banqueting operations
* Optimise sales and contain costs, identifying any areas for action
* Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
* Ensure staffing levels meet business demands
* Ensure training is carried out on an ongoing basis
* Ensure communication meetings are conducted and post-meeting minutes generated
* Manage staff performance issues in compliance with company policies and procedures
* Recruit, manage, train and develop the Banquet team
* Comply with hotel security, fire regulations and all health and safety legislation
* Accountable for monthly stock takes
* Be environmentally aware
* Assist other departments wherever necessary and maintain good working relationships
Qualifications
* Strong knowledge of hotel/leisure/service sector
* Record of success in Conference and Banqueting operations, specifically the ability to deliver profit, control costs, and build customer loyalty
* Exceptional communication skills
* Exceptional leadership skills to create a winning team
* Conference and Banqueting Operations experience in a managerial position in hotel/Events Centre
* Flexibility to respond to a range of different work situations
Preferred
* Degree or diploma in Hotel Management or equivalent
* Passion for delivering exceptional levels of guest service
What it's like to work for Hilton
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
Work Locations
Hilton Cairns
Schedule
Full-time
Brand
Hilton Hotels & Resorts
Job
Banquets
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Hospitality
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