System Integration Specialist
We are a fast-growing organization that offers strategic customer experience solutions to our clients. As a DevOps Engineer, you will help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results.
About the Role
In this position, you will work with a team that manages the operations of a global IVR system, assisting with the deployment of applications to AWS and on-premises architectures, across different environments.
Responsibilities:
* Deploy applications to cloud-based and on-site systems.
* Monitor the performance and stability of the IVR environment in all regions.
* Respond to any needs in a timely manner.
Requirements:
* Excellent communication and client interaction skills.
* Familiarity with AWS S3, EC2, Auto scaling, CloudFormation, and CloudWatch.
* Familiarity with Unix (MacOS and Linux versions).
* Familiarity with MySQL commands and syntax.
* Network basics (nslookup, ping, netcat, traceroute, tcpdump, etc).
Desired Experience:
* Familiarity with Apache Tomcat and Apache HTTP Server.
* Familiarity with Splunk querying.
* Familiarity with Genesys configuration manager.
* Some understanding of Session Initiation Protocol (SIP).
What We Offer
We value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate, and committed professionals who strive to be the best at what they do.