About Us
Ingenia is a dynamic and fast-growing Australian property group that owns, operates and develops a portfolio of lifestyle communities and holiday parks across urban and coastal markets.
We employ over 1300 people across 120 parks and communities, with offices in the three eastern seaboard states. Our culture is centered around creating community and providing opportunities for our residents and visitors to truly belong.
About the Role
We are seeking a Relief Manager/Front Office Administrator to provide operational support across our communities in the NSW Central Coast region and other regions from time to time.
This is a mixed role combining front office administration duties at Bevington Shores Community with relief management responsibilities at other communities when required.
Key Responsibilities
* Front Office Administration:
o Provide excellent customer service as the first point of contact for residents and visitors
o Manage reception duties, handle incoming calls and emails
o Assist with general administrative tasks, record keeping, and data entry
o Support Community Managers with documentation and reporting
o Coordinate resident communications and assist with community activities
* Relief Community Management:
o Manage day-to-day operations of communities in the absence of the Community Manager
o Ensure the community is presented to a high standard, maintaining cleanliness and compliance in communal areas
o Provide leadership and support to staff, residents, and visitors
o Conduct and report on site audits
o Promote health, wellbeing, and satisfaction of residents
o Support occupancy growth in line with targets
o Engage with local contacts to promote the community and drive business outcomes
o Facilitate and support resident-initiated social events and activities
About You
* Proven administration skills with attention to detail
* Strong financial and administrative controls knowledge
* Confident communicator with the ability to resolve issues effectively
* Ability to respond well in emergency situations
* Flexibility to travel and stay away from home if required
Culture and Benefits
In return, we offer a competitive package, flexibility, extensive training and development, career progression, and generous reward and recognition programs.