Primary Purpose of the role: The Administrative Support Officer provides administrative and support services to facilitate the operation of the team/unit Key accountabilities: Provide a range of administrative, stakeholder liaison and logistical support services including responding to enquiries or making decisions about referring these to other staff members as required, travel management and, coordination of meetings and events, to support the effective operation of the work team Operate as a key point of contact for the collection and provision of information on the basis of which high level decisions are to be made (eg release of routine government information, reward and recognition of members) Collect and compile information for, and prepare documentation in line with quality and organisational requirements, to support information flow and inform decision making Assist in providing an efficient and effective communication link for information and advice between stakeholders, both internal and external Provide efficient project support as required, including the conduct of relevant research and compilation of information for the effective management of organisational projects, Parliamentary documentation, briefings and/or responses to sensitive, contentious and confidential matters Essential requirements Demonstrated experience in the use of the full range of Microsoft Office applications Clear and concise written and oral communication. Proven success in a customer service and/or call center role Estates experience will be desirable Experience in handling sensitive customer matters High levels of empathy and resilience Ability to prioritise competing demands in a high-volume work environment.