Reporting directly to the Infrastructure Domain Lead, the IT Support Engineer will provide desktop support at Orora's Head Office in Hawthorn Victoria and Manufacturing sites in Victoria. The role acts as the local IT support presence, resolving day to day issues and escalating more complex problems to specialist teams or service providers when required. This is a part‐time role working 3 days a week for a 6‐month fixed term contract period and will require travel to manufacturing sites in Victoria for up to two days per month.
Key Responsibilities
* Provide Level 1 and Level 2 desktop support for laptops, desktops, mobile devices, peripherals and meeting room technology
* Support Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint and Office applications.
* Perform user account administration tasks such as password resets and access requests via Active Directory and Azure AD
* Build, image, deploy, and refresh end‐user devices using standard operating environments
* Troubleshoot hardware, software, and connectivity issues both onsite and remotely
* Provide support for printers, audio‐visual equipment, and collaboration rooms
* Log, update, and resolve incidents and service requests through the Service Desk platform
* Follow up and manage new hardware requests
* Escalate unresolved or complex issues to appropriate internal teams or external providers
About You
* Working knowledge of end user computing environments, including desktops, laptops, mobile devices, and peripherals
* Practical experience supporting Windows operating systems and Microsoft 365 applications
* Basic understanding of user account administration and access management processes
* Ability to diagnose and resolve common hardware, software, and connectivity issues using standard troubleshooting techniques
* Strong customer service orientation with the ability to communicate technical information clearly to users at all levels
* Ability to follow documented procedures and operate within defined support processes
* Capable of managing multiple support requests and prioritising work appropriately
* Demonstrates accountability, attention to detail, and reliability in day‐to‐day support activities
* Willingness to learn new technologies, tools, and support practices
* At least 3 years' experience of supporting end user computing environments
* Qualified to ITIL Foundation level would be beneficial
* Qualified to CCNA or equivalent level would be beneficial
* Qualified to Microsoft certification level
#J-18808-Ljbffr