About this role
We are seeking an experienced professional to manage a portfolio of customers and drive growth through acquisition. As an Assistant Manager, you will work closely with a Relationship Manager to provide exceptional customer service and develop strong relationships with our Agribusiness customers.
Key responsibilities
* Manage a portfolio of customers by developing and maintaining a detailed understanding of their business and financial needs.
* Act in the best interest of the customer and apply a customer-centric approach to support their business needs with suitable products and services.
* Provide appropriate solutions towards account maintenance and customer needs.
* Maintain a well-managed portfolio compliant with all relevant policies and procedures.
* Collaborate with product partners and other stakeholders to fulfil customer needs.
Requirements
* Prior experience in a commercial banking frontline role and commercial lending.
* Ability to help manage strong customer relationships by handling service queries and solving minor issues.
* Strong communication skills to assist customers effectively.
* Attention to detail when reviewing agreements and contracts.
* Ability to assess a customer's ability to fulfill their credit obligations, considering both qualitative and quantitative factors (the 5Cs of credit).
* Ability to manage multiple tasks and keep track of customer documentation, banking transactions, and internal communications.
* Familiarity with risk management concepts, particularly in credit risk, risk and market risk.
* Familiarity with regulatory requirements such as KYC (Know your Customer) and AML (anti-money laundering).
* Preferred agricultural industry experience and awareness.
* Preference for Tertiary qualifications in Commerce, Business, Economics, Accounting, Ag Science/Economics.
What we offer
At our organisation, you'll have the resources, opportunities, and support you need to take the next big step in your career. We're committed to building a workplace that reflects the diversity of the communities we serve.
As part of our team, you'll enjoy flexible working arrangements, access to health and wellbeing services, and discounts on selected products and services. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.