Are you looking for a challenging role where you can utilize your problem-solving skills and customer service expertise? This Service Desk Officer position is perfect for someone who enjoys working in a fast-paced environment and providing technical support to end-users.
Key Responsibilities:
* Deliver first-level ICT support and resolve a wide range of technical issues, ensuring a high standard of service delivery.
* Manage and document high volumes of service desk calls, keeping users informed throughout the process.
* Escalate incidents as required and follow through to resolution.
* Provide support for standard desktop applications and approved software.
* Maintain accurate records using call management and knowledge systems.
* Contribute to service improvements and performance reporting.
About this Role:
* Proven experience in a service desk or IT support environment is essential.
* Strong communication, organisation, and problem-solving skills are required.
* Ability to prioritise, meet deadlines, and work both independently and within a team is necessary.
* Familiarity with desktop applications and basic IT troubleshooting is desirable.
* Experience handling confidential information with discretion is a plus.