Introduction:
Customer Support Officer
EOS Defence Systems is a leading Australian technology company operating in the defence and aerospace sectors. We're seeking a proactive and detail-oriented Customer Support Officer to join our Aftermarket team in Hume. This role is a fantastic opportunity to become the primary contact for our valued in-service customers and play a critical role in supporting their aftermarket needs.
Description:
About the Role:
As the Customer Support Officer, you'll be the frontline connection between EOS and our customers, ensuring exceptional service and seamless coordination. You'll handle customer Requests for Quotation (RFQs), process orders for spare parts and repairs, manage warranty claims, and maintain customer communication channels and records.
What You'll Do:
* Be the main point of contact for in-service customer support requests
* Provide timely responses and solutions via monitored email groups and communication channels
* Maintain up-to-date customer price lists and process incoming RFQs, orders, RMAs, and service requests
* Track and report on warranty activity and costs
* Support internal stakeholders and assist with other duties as directed by the Aftermarket Manager
Skills and Experiences:
What You'll Bring:
* At least 2 years' experience in a technical or administrative support role
* Strong interpersonal and communication skills
* Ability to work autonomously, with a drive to resolve issues efficiently
* Detail-oriented and highly organised
* Familiarity with finance and product lifecycle management systems—or a willingness to learn
* A recognised qualification in a relevant field is desirable
Additional Information:
* This role reports to the Aftermarket Manager
* No direct reports
* Baseline security clearance preferred (or ability to obtain)
Join a high-performing team supporting world-class defence technology. At EOS, you'll work in a collaborative environment where innovation and dedication are recognised and rewarded.
Apply now to be part of Australia's leading defence technology success story
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