Why You Want to Work Here
* This company is where design and craftsmanship meet. The gallery invites clients to explore the beauty and individuality of natural stone, helping architects, designers and homeowners bring their visions to life.
* Join a close, design-led team that celebrates initiative and detail. You'll take ownership of each client journey and help create a gallery experience that feels both inspiring and personal.
* With hands-on training and ongoing support, you'll grow your product knowledge, build strong design-industry relationships and build your career with us.
About the Role
* Respond to phone, email, text and online enquiries, qualifying customers, booking showroom appointments and keeping all details updated in the CRM.
* Create a welcoming showroom experience where clients feel supported and inspired from their first visit through to final stone selection.
* Guide clients through the gallery with tailored walkthroughs, asking the right questions to understand their project and recommending suitable stone options.
* Build strong relationships with designers and architects through studio visits, sample updates and regular, professional follow-up.
* Proactively follow up with clients to confirm next steps, answer questions and keep project details and communications up to date.
* Handle day-to-day admin including invoicing, deposits, stock holds and releases, CRM maintenance and basic reporting.
* Maintain a premium showroom and warehouse presentation, ensuring samples, displays and layouts are always immaculate.
* Work closely with internal teams to prepare slabs for viewings, coordinate displays and contribute to ongoing sales and marketing discussions.
About You
* You're a genuine people person. You enjoy conversations, naturally connect with others, and tend to be the friend people talk things through with because you're easy to open up to and good at listening.
* You now want to use those people skills in a more meaningful way. You like going deeper than a quick transaction — asking the right questions, understanding what a client really needs, and helping them land on the best solution, not just the easiest one.
* In your own time, you're drawn to interiors and styling. You might save inspiration on Pinterest, notice finishes and materials when you're out, and appreciate the small details that make a space feel considered and complete.
Selection Criteria
To be successful in this role you will only need to bring:
* Customer service experience
What Next
If this opportunity sounds like the right one for you, please submit your application now by providing your resume and cover letter detailing why you think you are the right person for the role.
Respectfully and regrettably, only successful applicants will be contacted.