Locations
* Wynyard
* Burnie
* Ulverstone
* Devonport
* Latrobe
* Deloraine
Roster
* Permanent part‐time, 25 hours per week: Monday – Friday, 9:30 am – 2:30 pm
About the Role
We're seeking a Customer Banking Specialist to join our Devonport Branch Hub. The position is based at Devonport; the relief role requires working across several branch locations when support is needed.
Key Responsibilities
In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank's offerings means you always know the right specialist to refer customers to for their more complex needs.
* Build a personal connection with customers through meaningful conversations
* Help customers use in‐branch technology and digital banking options
* Respond to customers' transactional needs in the branch, ensuring satisfaction
* Complete Financial Health Checks to assess financial needs and identify changes
* Interview and process applications for personal loans, credit cards, and related products
* Proactively call customers to build rapport and invite them to a Financial Health Check or specialist appointment
* Adhere to the Bank's processes, including reconciling transactions and reviewing financial positions
* Engage customers through community events and fundraising activities
* Ensure the safety and wellbeing of the team
* Collect customer feedback, address service breaks, and drive improvement
Desired Qualifications & Attributes
* Ask the right questions, find solutions, act with integrity, and place the customer at the centre
* Passion for service excellence, work independently, and refer customers to specialists when needed
* Work effectively in a busy retail environment while delivering holistic solutions that see the big picture
* Demonstrate genuine passion for customers and a commitment to doing the right thing to meet their needs
Additional Information
This role is advertised until 01/06/2026.
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