Do you have a passion for achieving client satisfaction, with a strong ability to have difficult conversations and get the best from people?
As a Service Delivery Team Leader, you will support and develop a large team of passionate community workers who provide a wide range of in‐home services to our aged care clients around Adelaide.
What's on offer
Team Leaders provide coaching, ongoing support, and direction to a geographically dispersed team with the goal of achieving exceptional client service. You will be the daily point of contact for your team, manage team and individual performance, and drive safety initiatives. You will also conduct interviews and inductions for new Care Workers, manage payroll and other administrative tasks, and handle client escalations as needed with support from the management team. We need someone who can take initiative in recognizing performance gaps early and addressing them constructively through coaching, feedback, and support.
This is a part‐time (20 hrs per week) 12‐month fixed‐term role. Most of your time will be spent on the road with your team across Adelaide metro, and when required, you may be able to work from home. Some travel to the Keswick office is also required.
What we're looking for
* Previous experience managing a large team within the Community/Aged Care industry is essential.
* Demonstrated people leadership experience with a strong ability to have difficult conversations and get the best from people.
* High‐level interpersonal skills, with an ability to communicate across all levels.
* Exceptional time management skills with an ability to work well under pressure.
* Strong passion for compliance and achieving customer satisfaction.
* A strong focus on safety first.
* Stakeholder engagement and problem‐solving skills.
* Relevant qualifications (or equivalent experience) in Leadership plus Training and Assessment are desirable.
The role
* Provide coaching, leadership and direction to the team to achieve exceptional client service for our valued aged care clients.
* Develop staff at all stages including recruitment, induction, buddy runs and actively support safety and well‐being initiatives.
* Perform a range of administrative tasks such as payroll, timesheets, and invoices.
* Mentor team members to drive positive change and ensure compliance is maintained throughout the team.
* Work closely with the Human Resources team to manage and elevate employee‐related matters, including performance, conduct, wellbeing, and compliance issues.
* Collaborate with multiple departments and stakeholders.
* Hybrid role, working autonomously from home as well as being out in the field with your team members, doing 1‐1's, group meetings and in‐field assessments.
* Includes rotations within the Contact Centre, answering calls from field workers around the country, offering first call resolution.
Benefits
As a not‐for‐profit organisation, we reinvest our funds into research and developing innovative models of care to set the industry benchmark for the provision of the best care in the home. We also provide opportunities to help you develop and grow in your career, with training and education programs to help you achieve your goals.
We are proud of our accreditation in both national health and aged care standards, ensuring the quality of care we provide meets the same level as a hospital or residential aged care facility.
Equal Opportunity Employer
At Silverchain, we recognise the positive contribution that a diverse workforce makes to our organisation where individuals can be authentic, are respected and celebrated. We strongly encourage applications from Indigenous Australians, people of all ages, gender, abilities, culturally diverse and linguistic backgrounds.
#J-18808-Ljbffr