Information Technology | UniSC Sunshine Coast, Sippy Downs and UniSC Moreton Bay, PetrieLevel 5, $80,236 - $90,420 p.a., plus up to 17% employer superannuationX2 Full-time (36.25 hours per week), ongoing positions available (one based at UniSC Moreton Bay and one at UniSC Sunshine Coast)The OpportunityJoin UniSC as an IT Support Associate and be the friendly first point of contact across multiple support channels, including phone, email, in-person, and AI chatbot handovers. You’ll deliver exceptional customer service while resolving tech issues and supporting a wide range of IT services. From troubleshooting end-user devices and AV systems to maintaining monitors and campus tech, you’ll provide vital on-site support across UniSC campuses, keeping our digital infrastructure running smoothly and our user experience seamless.For more information, please visit us online Information TechnologyYou willSupport the productivity of the University’s staff, students, and visitors by delivering high quality, responsive IT customer serviceProvide IT and Audio-Visual support on and off campus to staff, students, and external partnersProvide support as requested to remediate any issues experienced with client facing software and hardwareAbout youYou are a strong communicator with excellent interpersonal skills, able to support a diverse range of clients with varying levels of technological experience. Whether assisting users under pressure or collaborating with colleagues, you maintain a collegial and solutions-focused approach, sharing knowledge and contributing to IT team objectives. With your broad technical expertise and ability to work autonomously, you thrive in a fast-paced, high-volume environment, ensuring efficient and effective IT support. If you’re a proactive problem solver who enjoys both teamwork and independent challenges, this role is perfect for you!You will possessCompletion of a relevant degree with subsequent relevant experience, or extensive technical expertise in IT client systems, or an equivalent combination of relevant experience and/or education/trainingTechnical experience in the configuration, deployment and support of Windows and Macintosh computers; tablets and smartphones in managed and unmanaged environmentsKnowledge of Active Directory, Microsoft 365 Administration, PowerShell scripting, and Windows networked environmentsA broad understanding of networking, print services, Audio Visual technology, and unified communicationsUniSC is an equal opportunity employer, committed to diversity and inclusion. We encourage applications from all backgrounds, including those with disabilities, women in STEM, First Nations Peoples, and individuals of diverse cultures, genders, abilities, and experiences. We value achievement relative to opportunity and encourage your commentary on your achievements in this context. For additional support during the application process, please contact us at unisc-careers@usc.edu.auPosition Description: 493189 - IT Support Associate.pdfUniSC values a diverse and talented workforce and invites applications from candidates who already have legal work rights in Australia.All applications must be lodged through our website. To apply please visit our website at: Careers at UniSCApplications for this position close midnight, Sunday 26 May 2025.Your completed application must include:a resume and a statement of suitability (not to exceed two pages), which will be reviewed in alignment to the specified selection criteria as outlined within the position description.Further information regarding how to prepare your application is available on our website: Join our teamUniSC does not accept unsolicited applications. For agency inquiries, contact unisc-careers@usc.edu.auWe would love the opportunity to get to know you better, but we know it works both ways. To get to know a little more about us, visit us at: Welcome to UniSC and LinkedIn LifeHave questions or want to know more? For a confidential discussion, please contact:Carmelo PellizzeriManager Client Services – Information TechnologyPhone: 07 5456 5300Email: cpellizzeri@usc.edu.auDiscover UniSCWe're all about doing work that matters, connecting with great people, and being part of an incredible journey. We’re not the biggest university. But we’re growing every day, and doing big things. Like ground-breaking research, championing sustainability, producing gold-winning athletes and award-winning alumni.We're one of the fastest growing universities in Australia, growing to over 2,000 people across 5 campuses in South East Queensland.Teaching excellence is at the heart of what we do, and our commitment to sustainability is integrated into our teaching, research, and daily operations. Our research tackles the most pressing challenges of our time, with 26 research fields ranked at or above world standard according to the Excellence in Research for Australia Rankings. At UniSC you will have the opportunity to contribute to the educational landscape for future generations.We foster a collaborative and supportive environment, encouraging continuous professional development and providing resources to enhance your career. We recognise and value the contributions of each team member to our culture and success. We're not afraid to be different, and we're looking for people who share our values and want to be part of a team that is working together to improve our local and global challenges.Our Culture & Benefits:Our collaborative, passionate and welcoming culture is what really sets us apart.Modern teaching & research facilities.Professional development and career pathway opportunities.We are a proud recipient of the prestigious Athena SWAN Bronze Award, granted as part of the Science in Australia Gender Equity (SAGE) initiative.Flexible work arrangements & generous leave options.Salary packing options + 17% Super.EAP, fitness passport & discounted private health.
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