This role manages confidential and sensitive matters, providing high quality advice, support, and coordination to the regional executive and management teams. The role of the Senior Advisor manages the regional coordination and response to complaints, Ministerial correspondence and executive requests in accordance with policy, procedure and practice.
The Senior Advisor Key Responsibilities Are
* Support the coordination of ministerial correspondence and executive requests between the region and other departmental units, providing quality assurance and compliance with relevant departmental guidelines.
* Receive and document expressions of concern, enquiries and feedback, assess and evaluate how best to respond to and manage the information; and proactively identify and mitigate any possible risk factors.
* Undertake timely complaint investigations and reviews, which incorporate well-developed analysis and informative, solution focussed findings and recommendations.
* Provide high level support to the Regional Executive Leadership Team in planning, development and coordination of communications and correspondence on their behalf.
* Collaborate and cultivate meaningful working relationships with departmental colleagues and specialist practitioners to obtain relevant advice and ensure timely resolution of complaints and matters referred for action.
* Develop and maintain information systems, guidelines, rules, procedures, resources, and tools to support timely and efficient responses.
* Perform ad hoc duties consistent with the responsibilities of the role, as directed by the line manager or their delegate.
* Enhance the local regional community by actively practicing and promoting excellence in service delivery and public administration and identifying opportunities for improving regional client service.
Occupational group Administration
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