Job Overview
We are seeking a highly skilled and detail-oriented professional to join our team as a Client Services Coordinator. In this role, you will play a vital part in making every hire the start of a success story for our clients.
You will have the opportunity to develop knowledge and understanding of specific client functions, gain an overall understanding of order fulfillment and client onboarding, and develop expertise in our products and services.
As a Client Services Coordinator, you will be responsible for processing assigned work independently, consistently, and accurately, following and enhancing client service and onboarding documentation, and responding to client and candidate inquiries via phone, email, and chat queues in a professional, timely, and efficient manner.
You will also guide candidates through the screening process, answer questions, and provide necessary documentation and support, assist clients with submitting and managing background screening requests, troubleshoot and resolve issues related to background checks, system access, or document submissions, liaise with internal teams to ensure timely completion of background checks, escalate complex or compliance-related issues to the appropriate teams, and maintain accurate records of customer interactions and actions in our CRM system.
In addition, you will educate clients on industry best practices, compliance requirements, and our screening services, contribute to opportunities for process improvements and a culture of continuous improvement, communicate with supervisors, peers, leaders, and other departments regarding client requests and feedback, and provide tutorials and guidance on proprietary systems.
Key Responsibilities
* Develop knowledge and understanding of specific client functions
* Gain an overall understanding of order fulfillment and client onboarding
* Develop expertise in our products and services
* Process assigned work independently, consistently, and accurately
* Follow and enhance client service and onboarding documentation
* Respond to client and candidate inquiries via phone, email, and chat queues
* Guide candidates through the screening process
* Assist clients with submitting and managing background screening requests
* Troubleshoot and resolve issues related to background checks, system access, or document submissions
* Liaise with internal teams to ensure timely completion of background checks
* Educate clients on industry best practices, compliance requirements, and our screening services
Required Skills and Qualifications
* Patient and attentive with excellent communication skills
* Ability to use positive language and persuasion techniques
* Strong time management and multitasking skills
* Empathy and goal-oriented focus
* Previous experience with Microsoft Office Suite/Office 365
* CRM experience
* Ability to learn and use internal client service and onboarding management systems
Benefits
We offer a fun, fast-paced environment with lots of room for growth. We value diversity and inclusion, and our core values are Take Ownership, Be Open, Stay Curious, and Work as One.
The Accurate Way
We believe in being accountable for our actions, being open to new ideas, staying curious, and working together to create the best customer and workplace experience.