Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications.
As a branch of the broader Dometic brand, Dometic Marine is predominantly B2B focused and supplies industry with a wide range of innovative products, including climate control, coolers and refrigerators, along with a wide range of marine power and control systems. Dometic Marine is committed to engineering highly innovative products that make life on the water more enjoyable for boaters. We are on a growth journey – now looking for our next star – a passionate Sales Support Officer.
About The Position
We are seeking an experienced Sales Support Officer to support our Marine team in driving business growth and providing a high level of communication with our distributors, manufacturers and dealers. Reporting into the Marine Sales Manager ANZ, this is a fulltime position based at our office in Varsity Lakes, Queensland.
You will be responsible for supporting the APAC marine team, supporting distributors with general enquiries, order processing and order follow up.
Your Main Responsibilities
Provide exceptional support level to our customersInput, management and follow up of ordersMonitor and manage the B2B ordersEnsure effective processing and prioritisation of back ordersProvides order processing and administrative support to the Marine APAC team, particularly the external sales team during sales travel.Completes sales orders and return sales orders for customers within the region and applies the correct pricing and miscellaneous charges as agreed with the customer.Handles complaints concerning nonconforming product, and where applicable, refers complaints to the appropriate team member for investigation and resolution (e.g. Damage in Transit, Lost in Transit, Incorrect Supply, etc.)Ensures that all order processing related activities are completed in accordance with Dometic practices.Maintains an acceptable standard in housekeeping.Provides support during Dometic stocktakes on an as required basis.Interpret customer needs and provide support, including accurate spare parts recommendations aligned with product specifications.Trade show support as required.
What do we offer?
You are offered an interesting role in a dynamic, fast paced and global environment with great opportunities to grow, evolve with the company and take on new challenges.
Opportunities for professional development and training.Competitive salary, including staff discount on products.Employee Assistance Program.Potential for some domestic travel to support external sales teams.
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A suitable background would be a solid experience within Customer Service and Internal Sales – as well as the following qualifications and experiences:
A minimum of 3 years’ experience in a similar roleA strong understanding of best practice customer serviceAble to handle competing prioritiesExceptional written and oral communication skillsSolid understanding of MS Platforms, especially ExcelReady for a new and exciting opportunity!
To be successful in this role, we believe that you possess the following skills, competencies & characteristics:
Ability to set priorities, work autonomously, achieve objectives understand and resolve problems in a commercially acceptable manner and in the best interest of DometicAbility to liaise with all levels of staff, both internal and external to the organisationWork independently as well as to participate in activities as a team memberAbility to achieve results despite conflicting pressuresAbility to work in a harmonious manner in high pressure environmentExcellent time management skillsAttention to detailAccepts responsibilityExcellent verbal communication skillsHonest, ethical and trustworthyGood numeracy skills
Dometic's Core Values
To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.
Are you our next star? Then we would love to see your application. Selection is being made on a running basis.