Are you passionate about the automotive industry and thrive in a fast-paced, customer-focused environment? We're looking for a Service Advisor who not only understands the mechanical side of vehicles but also excels in communication, organization, and customer service.
We're seeking a proactive and mechanically knowledgeable individual — ideally someone with hands-on experience as a mechanic or with strong mechanical understanding — to bridge the gap between our workshop and our customers.
Key Attributes:
* Excellent time management skills – You know how to prioritize, stay organized, and keep things moving.
* Proactive and takes initiative – You don't wait to be told what to do; you see what needs doing and take action.
* Strong mechanical knowledge – Whether you're a qualified mechanic or have extensive hands-on experience, you speak the language of engines and diagnostics.
* Good computer skills – Comfortable using workshop management systems, booking in customers, and handling invoicing through Xero.
* Outstanding communication skills – You can explain complex technical issues in a way that makes sense to customers.
* Customer-focused – You genuinely care about solving problems and keeping our customers happy.
What You'll Be Doing:
* Greeting and assisting customers with service inquiries.
* Accurately diagnosing vehicle concerns with the help of technicians.
* Quoting repairs and communicating clearly with customers.
* Managing repair timelines and keeping customers informed.
* Liaising between technicians and customers for smooth workflow.
Why Join Us?
* Supportive team – Work in a collaborative, respectful, and positive environment.
* Weekly bonus structure in place – Be rewarded for your performance and dedication.
* Uniforms provided – Look professional and feel part of the team.