Visy Linehaul is seeking a dynamic & detail‐oriented Customer Service Coordinator to join our Eastern Creek team!
* Enjoy working in a well‐equipped, contemporary office in Eastern Creek
* Permanent, full‐time role with great hours to promote work‐life balance
* Grow your career with career advancement and development opportunities
About The Role
Reporting to the Customer Service Manager – Linehaul, this customer‐centric role is the key link between Visy Logistics and our external customers across Australia. You will play a critical part in delivering a consistent, reliable, and high‐quality customer experience across our national Linehaul network. Managing enquiries, service updates, and operational issues, you will work closely with Operations, Allocations, Fleet, and Key Account Managers to ensure customers are informed, supported, and confident in our service delivery.
What You Will Do
* Act as the primary point of contact for customer enquiries, requests, and service updates
* Provide clear, timely, and transparent communication, during delays or disruptions
* Manage and track operational issues and see them through to resolution
* Provide daily service updates, ETA visibility, and delivery tracking
* Work closely with internal teams and carriers to ensure accurate information flow
* Maintain accurate customer data, site requirements, and compliance documentation
* Support customer reporting and identify trends or improvement opportunities
What You Will Bring
* Experience in customer service within transport or logistics
* Knowledge of metro or linehaul operations
* Familiarity to logistics systems such as TMS or tracking platforms (e.g. P44)
* Strong organisational and time management skills, with the ability to manage multiple priorities
* Proficiency in Microsoft Excel, and ability to prepare reports on service performance & operational insights
What You'll Love When You Join Us
* Employee Assistance Program (EAP)
* Option to purchase additional leave
* Salary sacrificed novated leasing
* A collection of health, wealth and lifestyle services and discounts
* Career Opportunities within a growing business
About Visy
Visy is powering the circular economy, by providing sustainable, digitally advanced supply chain solutions. We combine our substantial volume, footprint and infrastructure - rooted in our 75 years of manufacturing experience, to provide customised logistics solutions to the industrial, beverage and consumer goods sectors. Offering a range of logistics services from warehousing, contract logistics, linehaul, intermodal transport, global freight forwarding and bulk logistics, we do logistics differently.
Ready to hit the road with us? Apply now and start your journey toward a fulfilling career!
You will be required to meet Visy's employment criteria which will include a criminal history check.
Visy is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.
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