Operations Controller (AM) – Intermodal | Altona North
Join Team Global Express and help keep Australia moving.
Responsibilities
* Plan and coordinate daily local pickup and delivery activities
* Generate connotes and prepare freight planning for next-day operations
* Coordinate interstate road and rail linehaul movements
* Work closely with warehouse, customer, and national linehaul teams
* Maintain DIFOT and customer service performance targets
* Manage driver workforce planning and resource allocation
* Build and maintain strong customer and stakeholder relationships
* Prepare and distribute operational and customer reports within deadlines
* Investigate incidents and complete TRAC/Safety reporting requirements
* Support operational improvement initiatives across the branch
* Assist with rail coordination, DG, and bulk tank operations as required
* Ensure staff inductions, training, and compliance requirements are maintained
* Support a strong safety‐first culture across the operation
Qualifications
* Previous experience in transport, linehaul, intermodal, or logistics operations
* Strong understanding of NHVR, CoR, fatigue, load restraint, and transport compliance
* Ability to work calmly and effectively in high‐pressure operational environments
* Strong communication and stakeholder management skills
* Experience coordinating drivers, fleet operations, and customer requirements
* Good problem‐solving capability and ability to make operational decisions
* Strong computer skills and ability to work across multiple systems
* Sound understanding of how operational decisions impact cost and service outcomes
* Positive attitude with a strong focus on teamwork and customer service
Additional Requirements
* Starting Time: Between 7 AM - 9 AM
* Flexibility to work overtime and weekends during operational requirements
* Ability to participate in after‐hours emergency support when required
* Willingness to undertake additional training and development
Benefits
* Competitive salary above industry standards
* Upskilling, training, mentoring and more to support your career development journey
* Fun and practical employee perks and discounts
* Flexible work, including work from home
* Inclusive parental leave policy that supports all parents & carers
* Peer recognition awards acknowledge when you go above and beyond
* Inclusive workplace that works for everyone
Equal Opportunity Employer
Team Global Express is an Equal Opportunity Employer. We welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals, and Aboriginal and Torres Strait Islander Peoples to apply. We celebrate difference and are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future.
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