Employment Support Worker (Customer Service) - Mylestones Solutions
Work for an organisation that makes a positive difference
Permanent Full-Time position located in our Brisbane Corporate Office
Competitive salary and salary sacrifice options
Mylestones has been part of CPL; Choice, Passion and Life for 24 years supporting thousands of people reach their potential and find a job they love.
We know that with the right support there is no limit to what people with disability can achieve, especially when it comes to employment.
We are seeking a motivated and skilled Employment Support Worker within Mylestones Solutions.
You will provide a range of individual and group-based employment supports to Customer Service Work Crew participants, that encourage and increase community engagement, economic participation, and increased capacity to reach employment goals and aspirations including managing CPL's reception area.
Responsibilities
Providing support and mentoring participants that encourage a level of competence and achievement with their employment and training goals.
Identify training and development needs of participants.
Maintain necessary records of service provision, including accurate reporting, and ensures that relevant information is communicated.
Contribute effectively to identification, removal and reduction of workplace hazards and risks to ensure a safe and healthy work environment.
Managing incoming customer enquiries and make recommendations to meet the identified needs of the customer.
Selection Criteria
Experience in supporting and encouraging individuals with disability support needs to achieve their employment and training goal.
Demonstrated ability to exercise judgement, initiative and problem-solving skills within defined guidelines.
Ability to effectively assess customers' needs and translate these into viable work plans and programs.
Previous experience working in a customer service and coordination role highly desirable.
Strong customer service skills including a sales orientation and the ability to engage customers and effectively resolve conflict when required.
High level of ability using technology and the Microsoft Office suite of products, knowledge of CRM systems and call centre software would be an advantage.
Current First Aid & CPR Qualifications.
Willing and eligible to obtain a Certificate III in Disability.
Willing and eligible to obtain a Certificate IV in Training & Assessment
A Working with Children Check and a NDIS Worker Screening Check (we can help).
Why would I choose Mylestones?
Tax-Free Savings: Increase your take-home pay by packaging up to $15,900 of your annual salary tax-free, including vehicle sacrifice options.
Entertainment Expenses: Use up to $2,650 of your pre-tax income for entertainment expenses, such as meals and holiday accommodation.
Grow Your Career, Your Way: We're committed to your professional development.
Share your ideas, challenge the status quo, and collaborate with our team.
Together, we'll create a dynamic and inspiring work environment where your contributions are valued.
Employee Assistance Program: Access to free and confidential counselling services for you and your family members.
Embrace Diversity, Celebrate Uniqueness:We believe in creating an inclusive workplace where everyone feels valued and respected.
Regardless of your background or perspective, you're welcome here.
Be yourself, and let's build a brighter future together.
To apply, please submit your CV and a cover letter.
For a confidential discussion, please contact recruitment, quoting Ref No. *******.
CPL is committed to providing a workplace that fosters a culture of respect, understanding and inclusion.
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