As a key member of our organization, the Client Service Officer role encompasses more than administrative tasks; it's about forming meaningful human connections. A warm, trauma-informed welcome sets the tone for effective communication, and active listening skills are essential in understanding client needs and strengths.
Main Responsibilities:
* Provide a calm, compassionate, first point of contact that prioritizes each individual's well-being.
* Foster a safe and welcoming environment where clients feel heard and respected.
* Empower clients by offering personalized information and referral options that acknowledge their autonomy and dignity.
* Maintain a trauma-informed approach in all interactions, ensuring a culture of inclusivity and respect.
Essential Skills and Qualifications:
* Excellent communication and interpersonal skills
* Able to work effectively in a team-based environment
* Strong problem-solving and critical thinking abilities
* Demonstrated commitment to trauma-informed practice
Why Work with Us?
We offer a dynamic and supportive work environment that values employee growth and development. As a Client Service Officer, you will have the opportunity to make a real difference in the lives of others while developing your skills and expertise.