About the role
We are Places for People Group, a social enterprise that believes it's people who make a community. We build homes and deliver services for everyone to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.
We're not your typical company. We apply the same philosophy to our people as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're part of our cause.
As Duty Manager you will wear many hats: manage, recruit and train staff, deal with customers' concerns, drive up memberships, prepare reports and attend meetings. You will represent Places Leisure and must be a motivated individual willing to take responsibility, lead a team, and ensure efficient day‑to‑day running of the centre.
You must maintain a flexible approach to work and be open to working shifts including evenings, weekends and public holidays.
Responsibilities
* Manage, recruit and train staff.
* Deal with customers' concerns.
* Drive up memberships.
* Prepare reports and attend meetings.
* Lead a team and ensure efficient day‑to‑day running of the centre.
Qualifications
* Previous experience in a supervisory/management capacity within a leisure facility.
* First aid experience; registered first aider.
* Excellent customer service and leadership skills.
* Essential: NPLQ qualification.
Benefits
* Aligned with the Real Living Wage foundation.
* Full Health & Fitness membership for you, a nominated adult and up to four juniors.
* Bonus scheme for all colleagues at 2%.
* Flexible working (including part‑time, shift work, and more).
* Opportunity to purchase additional annual leave.
* Access to ongoing personal learning and development.
* Company Pension scheme.
* Cashback plan for healthcare costs – up to £500 saving per year.
* Discounts up to 50% on activities, centre shop, cafes, shops, cinemas, and more.
Application Process
If you meet the criteria and are ready to take the next step in your career, apply following our simple 5‑minute application process. Upload your CV and a supporting statement demonstrating how you meet the requirements of the role.
Please note we may bring the closing date forward if we receive many quality applications. Apply immediately to avoid disappointment.
We follow robust safeguarding policies and procedures. All employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre‑employment checks, including DBS checks where applicable.
By joining Places for People you contribute to our safeguarding culture and report concerns to protect our communities.
Equality & Diversity
We support the Armed Forces Covenant, guaranteeing an interview for eligible candidates.
We are a member of the Disability Confident scheme (Level 2). Disabled applicants meeting the essential criteria are guaranteed an interview.
We recognise neurodiverse individuals' valuable skills. Neurodiverse applicants meeting the criteria are guaranteed an interview.
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