A regional water authority in Warrnambool is seeking a Customer Support Quality Officer to enhance customer service quality. The role involves monitoring call interactions, providing coaching to support staff, and collaborating on action plans for customer improvement. Applicants should possess strong customer service experience, excellent organizational skills, and the ability to handle pressure. This full-time role offers a salary range of $78,418 to $90,423 p.a. with numerous benefits including workplace flexibility and a commitment to employee wellbeing.#J-18808-Ljbffr