Overview
The Store Manager is responsible for the effective operation, running and achievement to budget of their store/s through effective leadership and management of their teams and developing an exceptional customer centric culture. Reporting to the State Sales Manager, the Store Manager is responsible for ensuring that the team is inspired and empowered to deliver the achievement of sales, key performance indicators and customer service aligned with our vision to ensure that each customer's needs are met through our products/services and they are achieving a good night's sleep.
Responsibilities
* Drive a culture that is laser focused on amazing customer service
* Provide effective leadership and management of the team
* Lead, motivate, develop & drive the team to achieve commercial targets. Demonstrate an energetic approach in both sales and management
* Liaise and build relationships with Sleep Physicians, General Physicians, Sleep laboratories and other allied health professionals to drive and maintain business
* Manage, coordinate and approve leave applications for team members. Ensure alignment with roster requirements. Manage store rosters aligned with sales volumes and team members' leave. Ensure each store is running at optimal staffing levels
* Recruit, onboard and mentor staff as required
* Manage stock control including ordering, movement through stock transfers to and from the store, stock takes etc. Complete merchandising as required
* Maintain relationships with key stakeholders
* Work collaboratively with multi-function teams and other store managers
Qualifications
* Previous success in retail management
* Ability to recruit and motivate a team. Open mindset to change and strong ability to lead others effectively through change
* Sales focused and goal-driven
* Excellent interpersonal, communication and mentoring skills
* A passion for creating a fantastic customer experience
* Has full knowledge of own area of responsibility and applicable practices and procedures
* Experience in managing the performance, training and development of a team is an advantage
* Driven to learn new skills and keen to secure a role offering exposure to an exciting industry
What's in it for you
* Training is provided - we look for a great attitude and someone eager to learn
* Job satisfaction - you will come to work each day knowing you are making a difference
* Rewards - monthly and quarterly sales bonuses
* Benefits - as part of a global company we provide benefits such as Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), 20 weeks Paid Parental leave, 2-day Volunteer leave and Carers leave, every new hire gets a ResMed onboarding pack prior to joining, and many more
Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now We commit to respond to every applicant.
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