* Join one of the largest automotive dealership networks
* Access hundreds of discounts using our exclusive reward platform
* Guaranteed weekly base earnings plus healthy commissions and a car on offer
We are now recruiting for a Service Advisor to join the team at Robina Mazda.
About the opportunity:
This position is responsible for delivering exceptional customer service and ensuring the efficient coordination of vehicle servicing. The successful candidate will undertake the below:
* Providing the ultimate customer service experience to our clients face to face
* Building and maintaining positive customer and employee relationships
* Maintaining regular contact with our customers to provide updates
* Communicating with internal department teams to make sure all vehicles are completed and ready on time for our customers as promised
* Handling customer concerns and complaints with prompt solution based outcomes
* Offering accurate estimates for customers requiring additional work or repairs
* Ongoing training and development. If you have the desire to grow we will get you there
About you:
To succeed in this role, you’ll bring a genuine focus on customer care, strong communication skills, and the confidence to make decisions while keeping things moving in a busy environment. You will demonstrate:
* Proven experience as a Service Advisor highly desired, or experience in Banking, Real Estate or customer facing roles
* Excellent customer service with well-developed verbal and written communication skills
* A proactive person who presents professionally
* Experience in a department where KPIs are used
* Experience with Pentana Solutions (Reynolds & Reynolds) highly desired but not essential
* Ability to sell additional work as required
* Someone who can work autonomously but thrives when part of a team
* Love a fast paced, yet fun environment
Benefits:
This is an exciting opportunity for someone who values growth, contribution, and the opportunity to build a meaningful career. Other benefits include:
* Embrace development and mentoring from your team, fostering personal and professional growth!
* Access hundreds of discounts using our exclusive reward platform
* Join a company that continues to grow and expand in the Auto industry
* Paid parental leave to support you and your family
Robina Mazda is proud to be supporting the Robina and southern Gold Coast community since 2013. We offer a wide range of premium vehicle options and comprehensive services across all aspects of vehicle ownership. With a dedicated team, we are built on a strong foundation of deep market knowledge, exceptional customer service, and industry-leading expertise. Our commitment extends beyond sales, with expert mechanical servicing. At Robina Mazda, we genuinely consider our people to be one of our greatest assets.