Overview
Employment Type: Fixed Term (Fixed Term). Closing Date: 22 Oct 2025 11:59pm. Job Title: Customer Service 000 Operator (Afternoon Shift).
Job Summary
Job Description Summary - 000 Afternoon Shift Operator
efficiently connect all emergency calls to Police, Fire or Ambulance
Provide a consistent and high-quality service standard to our customers, embedding a first time right culture
Be able to commit to a rotational shift-based roster
Manage your own work performance to meet set objectives
Uses active listening to develop an understanding of the issue
Follows documented processes captured in work instructions/forums to solve the issue
Guides users through steps to resolve the issue
Ensure every customer is treated with an empathetic approach
Technical/ Navigation Skills
Solid Customer Service Skillset
Communication Skills
Stakeholder Management Skills
Who We Are
We\'re an iconic Australian Brand, with a proud past and an even more exciting future, as we transform to become a leading innovator in technology and telecommunication provider of the future - to help our customers, employees and the communities we work in to thrive in a connected world.
Focus of the Role
We are looking for energetic Call Centre Agents to join our dynamic teams in the Inbound Emergency Services Answer Point Contact Centre located in Adelaide, South Australia.
We offer multiple roles that perfectly cater to those who prefer to work on an
Afternoon Shift
. Our rosters are provided well in advance, giving you ample time to plan your family and social commitments without any hassle.
The role is a high volume, quick paced business which can be repetitive at times. Your role is to provide efficient and accurate connection of calls to the Emergency Police, Fire and Ambulance organisations as requested by the customer. All calls must provide a consistent and high level of quality service standard to our customer, embedding a First Time Right Culture. The role requires a high personal resilience mindset.
Employee Benefits
Paid Annual Leave
Paid Sick Leave entitlements
Superannuation at an impressive rate of 11.5%
Employee discount (30%) on Telstra services
Rest Breaks every hour
Afternoon Shift
– shift start 1pm to 2:30pm, shift end 9:40pm to 11:10pm
To be successful in this role, you will:
Efficiently connect all emergency calls to Police, Fire or Ambulance
Provide consistent and high-quality service standard to our customers, embedding a First Time Right culture
Manage your own work performance to meet set objectives
Ensure every customer is treated with an empathetic approach
The Telstra Values, Cultural Priorities and Code of Conduct at all times
A bit about you
High volume Contact Centre Experience
Computer Literacy skills
High Resilience Level and the ability to cope well under pressure
Experience in working in a team-based environment
A job at Telstra is like no other you\'ve had. You\'ll be challenged, you'll be inspired, and you\'ll be proud. Because whatever your job is here, you\'ll always be part of something bigger.
What are the next steps?
If you're looking for the platform to evolve and develop your career, we want to hear from you! We'll provide you with the training to be successful in this role, which will lead you to the opportunity to drive your own success and shape your ongoing career development within this exciting area of our business.
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.
We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.
#J-18808-Ljbffr
📌 Customer Service 000 Operator (Afternoon Shift)
🏢 Telstra
📍 Adelaide