Job Title:
Technical Support Specialist
Description:
In this pivotal role, you will be responsible for providing top-notch support to our clients worldwide. As a first point of contact, you will manage and resolve tickets efficiently, ensuring seamless service delivery.
Responsibilities:
* Manage and provide ticket resolution on all logged tickets.
* Escalate issues to second-line support as necessary.
* Maintain accurate records and ensure timely communication with clients.
Requirements:
* Strong IT skills and proficiency in Microsoft Office Suite.
* Familiarity with Zendesk or similar incident management systems.
* Excellent problem-solving skills and attention to detail.
Benefits:
* Opportunity to thrive in a dynamic environment.
* Professional development and growth opportunities.
* Collaborative team culture.
About Us:
We are passionate about delivering exceptional customer service and value diverse perspectives. If you are a motivated individual with a passion for technology, we encourage you to apply.