Customer Lifecycle Analyst
Commonwealth Bank of Australia, Sydney, Australia
Overview
Join our Financial Crime Operations (FCO) team, part of the Financial Crime Services (FCS) in the Chief Operations Office (COO). The FCO team comprises about 2,000 Operations professionals and is accountable for the development, implementation, and ongoing leadership of the Group's financial crime operations shared service. The team leads the Group's AML/CTF and Sanctions risk management through operational services such as AML, CTF, KYC, Sanctions, and ECDD. The Financial Crime Operations footprint spans Australia, India and New Zealand.
Responsibilities
- Contribute to the Group's AML/CTF obligations as part of the Customer Lifecycle Analyst team, including Part A and Part B Programme and FATCA/CRS requirements.
- Assess prudential risk, identify business risks, and identify opportunities to improve processes within the team or work stream.
- Stay informed on financial crime and security trends, proactively identifying, understanding, and escalating current and future risks to the group.
- Contribute to a culture of continuous improvement by increasing efficiency and effectiveness of processes.
- Accurately analyse and record customer interactions, findings, and decisions in appropriate group systems in a concise and timely manner.
- Perform other tasks related to the management of financial crime processes as directed by management.
- On a day-to-day basis, conduct case investigations and remediation activities to address customer-related issues; analyse customer information to identify potential risks and ensure compliance; perform customer screening and data matching within the sanctions framework; operate in a risk-based environment; collaborate with internal teams to support evolving role requirements, including potential transition to phone-based engagement.
Qualifications and profile
- Experience in a fast-paced, high-volume operational environment with the ability to maintain performance in demanding situations.
- Deep knowledge and understanding of the Bank's processes and systems.
- Solid attention to detail, with a focus on accuracy and thoroughness.
- Risk-aware mindset with the ability to identify and assess potential issues.
- Proactive and adaptable approach to evolving role requirements.
We are committed to Indigenous inclusion
At CommBank, we’re committed to making a real difference for Aboriginal and/or Torres Strait Islander Peoples. You’ll be part of a community that supports you professionally and personally, with networking opportunities across our Indigenous Employee Network.
Work arrangement
We support our people with flexibility to balance where work is done, with at least half of each month spent in the office.
Application notes
If you’re already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you’ll need to apply through Sidekick to submit a valid application. We’re keen to support your next step in your career.
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📌 Customer Lifecycle Analyst
🏢 Commbank
📍 Sydney