SummaryWe are seeking a dynamic and motivated Aftermarket Sales Representative (ASR) to join our team. The ASR will be responsible for generating service and parts business by building relationships with new customers in an assigned territory. This role involves supporting existing accounts to enhance service levels and customer satisfaction. The ASR will collaborate with company personnel to develop and maintain customer relationships. This position reports to the Service Manager or Branch Manager, depending on the branch's size or scale.Key ResponsibilitiesManage customer accounts and their requirements effectivelyDevelop new service and parts business within the assigned territory through cold calls, service presentations, and follow-ups on leadsGenerate new service business for the branch by securing orders for truck repairs on core and non-core productsIdentify and sell PMP agreements to new customersNegotiate tailored service and training agreements with existing and new customersIdentify additional opportunities to sell support products, truck repairs, battery sales, rental leads, and training opportunitiesProcess customer orders courteously, efficiently, and timelyRespond to sales leads within the agreed KPI timeframeBuild sustainable relationships of trust through open and interactive communicationUtilize the Customer Relationship Management (CRM) system to log all customer interactionsQualificationsProven experience in sales, preferably in the automotive or aftermarket industryStrong communication and negotiation skillsAbility to build and maintain relationships with customersProficiency in using CRM systemsSelf-motivated with a results-driven approachBenefitsWhat sets us apart?Crown's history began when two brothers founded the company in New Bremen, Ohio (USA), in 1945. Today, the fourth generation of the same family continues to lead Crown globally. As a family-owned business, we celebrate milestones of our employees, with over 200 reaching service milestones in Australia and more than 2,000 globally.As a Crown employee, you will enjoy:A benefits program with discounts and cashback from over 400 retailers nationwideAccess to a health and wellbeing platform supporting mental, physical, and financial goalsCorporate rates for private health insuranceAn inclusive working environmentAn Employee Assistance Program offering confidential counselling optionsThe CompanyCrown Equipment is a respected global materials handling equipment company with over 50 years of success in Australia. We operate across all states and territories, supported by highly skilled staff, quality products, and leading-edge technology.Additional DetailsSeniority level: Entry levelEmployment type: Full-timeJob function: Customer ServiceIndustries: IT Services and IT Consulting
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