Network Support Engineer
The role of a Network Support Engineer is to provide technical support and guidance to customers who are experiencing issues with their network infrastructure. This includes troubleshooting and resolving problems related to network connectivity, routing, switching, and security.
As a Network Support Engineer, you will be responsible for:
* Providing timely and effective technical support to customers via phone, email, or chat.
* Collaborating with internal teams to resolve complex technical issues.
* Developing and maintaining knowledge base articles and documentation to improve customer self-service capabilities.
* Participating in on-call rotations to ensure 24/7 support coverage.
* Staying up-to-date with the latest industry trends and technologies to provide expert-level support.
To succeed in this role, you should have:
* A bachelor's degree in Computer Science, Electrical Engineering, or a related field.
* 3-6 years of experience in network engineering, technical support, or a related field.
* Strong knowledge of network protocols, architectures, and devices.
* Excellent communication and problem-solving skills.
This role offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are passionate about delivering exceptional customer experiences and staying ahead of the curve in network technology, we encourage you to apply.
At our company, we value diversity and inclusion and are committed to creating a workplace where everyone feels welcome and empowered to succeed.
Apply now to take your career to the next level as a Network Support Engineer.