As a key member of our team, you will oversee all catering operations ensuring exceptional service delivery and customer satisfaction. This role requires strong leadership initiative and the ability to manage multiple tasks in a fast-paced environment.
Key Responsibilities
* Liaise with clients to understand their needs and deliver tailored catering solutions.
* Oversee menu planning in collaboration with kitchen staff ensuring dietary requirements and processes are met.
* Manage motivate and train catering staff to deliver high standards of service and presentation.
* Ensure compliance with food safety hygiene and health & safety regulations.
* Monitor inventory levels place orders and manage supplier relationships.
Resolving any issues or complaints promptly maintaining positive client relationships is also a crucial aspect of this role. Continuously assessing and improving catering processes to enhance efficiency and service quality will be an ongoing challenge for the right candidate.
Key Performance Indicators (KPIs)
Full adherence to the EOS framework measured through Meeting Pulse Scorecard and quarterly execution rates.
Strategic business plan V/T executed successfully achieving ROCKS and annual targets.
Financial performance meets or exceeds P/L budget targets.
Strategic Annual Task List maintained and completed each year.
Business challenges proactively identified prioritised and resolved.
Compliance risks managed effectively with no major incidents or failures.
Required Skills & Attributes
Strong leadership and team management skills.
Excellent organisational and time management abilities.
Ability to work under pressure and adapt to changing priorities.
High attention to detail and commitment to quality.
Excellent communication and interpersonal skills.
Sound understanding of food safety preparation and hygiene standards.
Qualifications Experience & Licences
Previous experience in catering management hospitality or a similar role.
Relevant qualifications in hospitality catering or business management desirable but not essential.
Proven track record of delivering high-quality catering services.
Current Working with Children's Check.
Current Victorian Drivers Licence.
Food Handlers Certificate.
Food Safety Supervisors Certificate.
'All about Allergens for Cooks and Chefs' course.