About Our Team
We are a global provider of information-based analytics and decision tools serving customers in over 150 countries.
About the Role
The Technical Support Specialist provides technical assistance to computer system users, answering questions or resolving computer problems through various channels.
This role involves diagnosing, troubleshooting, and resolving desktop, laptop, printer, computer hardware and software issues, operating system, electronic mail, and related issues.
Responsibilities
* Determining the source of computer-related problems and implementing effective solutions.
* Providing timely support via phone, email, or chat to ensure seamless user experience.
* Maintaining accurate records of interactions and customer satisfaction.
Key to success in this position is strong analytical and problem-solving skills, excellent communication abilities, and a commitment to delivering exceptional customer service.