Job Title: IT Operations Centre Analyst
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We are seeking skilled IT Operations Centre Analysts to join a high-performing 24/7 team based in Perth.
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Key Responsibilities:
* Deliver hands-on technical support for end-user devices, including laptops, desktops, monitors, and radios.
* Monitor infrastructure components such as servers, networks, satellite communications, and IP radio systems.
* Perform initial troubleshooting of production applications and escalate issues to L3 teams or vendors as needed.
* Operate and manage enterprise tools such as ServiceNow, Orion, NMS, CyberArk, and GoAnywhere.
* Support secure technologies including antivirus platforms, multi-factor authentication, CCTV systems, and secure file transfer solutions.
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About You:
* Proven experience in IT support covering hardware, operating systems, and networks.
* Solid understanding of system monitoring and ITSM ticketing platforms.
* Comfortable working independently and within a rotating roster environment.
* Strong analytical, communication, and troubleshooting skills.
* Ability to stay calm and focused under pressure in a 24/7 operational setting.
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What We Offer:
* A dynamic and supportive work environment.
* The opportunity to work with cutting-edge technology.
* Ongoing training and professional development.
* Competitive salary and benefits package.