Service Design Leader
Geoscience Australia is a public sector geoscience organisation. We apply science and technology to describe and understand the Earth for the benefit of Australia. Our team in the Digital Experience section acts as a multi-disciplinary digital services unit within the CIO-led Enterprise Data & Digital (EDD) Branch. We provide digital services to a broad range of scientific fields including geology, marine, geospatial, positioning, community safety and more.
The role involves leading and conducting user research, business and technical engagement activities to map, analyse and evaluate the user experience, business processes, and technology of current services. It also includes developing product strategies and roadmaps for sustainable implementation with consideration for the operating environment, security, business operating models, usability and accessibility requirements. Additionally, it involves shaping organisational methods and tools, providing advice, guidance and expertise to promote the adoption of design and research design policies and standards.
Key Responsibilities:
* Lead and conduct multiple user research, business and technical engagement activities to map, analyse and evaluate the user experience, business processes, and technology of current services.
* Develop product strategies and roadmaps for sustainable implementation with consideration for the operating environment, security, business operating models, usability and accessibility requirements.
* Shape organisational methods and tools, providing advice, guidance and expertise to promote the adoption of design and research design policies and standards.
What You'll Bring
* Strong leadership and management skills
* High self-awareness
* Ability to lead with respect, consult and communicate effectively
* Possess passion for service design
* Deep understanding of human-centred design methodologies
* Experience working in an agile environment