Case Manager (out of home care) - Townsville
Are you in Townsville and looking for a new job where you can:
* Make a real difference in someone's life
* Coordinate case plans, facilitate meetings, and liaise with support agencies to contribute directly to shaping a brighter, more stable future for children in care
* Deliver high‐quality, trauma‐informed care in a therapeutic environment
The Opportunity
Safe Places for Children are looking for passionate Senior Youth Workers and Residential House Managers to work directly with young people who are vulnerable and in need of assistance.
You will be the person in their lives to help them build life skills, healthy attachments, and most importantly be there for them when they need you the most. You will work through tough times and challenges together, knowing that the ultimate outcome is guiding them to live a fulfilled and independent life.
Advocating for a young person's sense of belonging while encouraging their independence is a deeply rewarding career path.
Travel around the Townsville region will be essential for this role.
This role is for full‐time employment and requires availability across 7 days. We operate a roster of a minimum of 5 x 24‐hour shifts per fortnight – Youth Workers, this is scaled back for Case Managers.
Benefits of working for Safe Places for Children
* Annual bonus of $1,000 after 12 months' continuous service, rising by $1,000 each subsequent year, capped at $5,000 for five or more years or service.
* Six (6) weeks leave per year (plus 17.5% leave loading) accrued on a pro‐rata basis.
* Salary packaging to increase your take‐home pay.
* Flexible rosters to suit work and life balance.
* Access to in‐house accredited training programme and support to gain formal qualifications.
* Access to 24‐hour on‐call support and guidance from senior youth worker professionals.
* Friendly and supportive workplace
* A minimum 2 years' experience working with children with challenging behaviours, such as verbal and physical aggression, in a residential setting or in care
* Ability to do shift work and in‐home sleepovers
* Ability to accommodate roster changes and on‐call requirements at short notice. We endeavour to complete rosters up to two weeks in advance, though changes may occur due to the nature of the work.
* Ability to participate in team meetings, staff meetings, training and supervision, as required
* Successful completion of relevant history checks and screening processes
* A full Australian Driver's Licence or ability to obtain one
Essential skills and attributes
* Knowledge of issues facing children in the out‐of‐home care sector, the impact of childhood abuse and trauma, and crisis management techniques
* Understanding of case‐management model in the residential care setting
* An understanding of the intensive nature of working with young people and the possible impacts on the employee's family and personal responsibilities
* Ability to work autonomously in an isolated environment, supported by established procedures
* Ability to supervise team members and establish effective team processes and systems
* Ability to complete reports and other business processes via web‐based systems
* Strong written and verbal communication skills including negotiation, networking, and ability to draft shift reports
* Strong organisational and time‐management skills
The successful applicant will have:
* Certificate IV in Child, Youth and Family Intervention or equivalent
* Experience in Case Management and Residential House Management
* Experience managing teams of youth workers
* Experience managing a house and rosters
* Current Blue Card (Working with Children Check)
* Australian Driver's Licence
* Full Working Rights in Australia
* A positive and resilient attitude
Why You'll Love Working with Safe Places for Children
* Paid 3‐week induction – get the tools and training you need to succeed
* 6 weeks of annual leave – because you deserve balance
* Annual bonus – up to $5,000 based on your years of service
* Salary packaging – make the most of your take‐home pay
* Above‐award guaranteed weekly income – enjoy financial stability
Career development – ongoing training and internal promotion opportunities
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