Guest Service Expert – Westin Perth
Location: The Westin Perth, 480 Hay Street, Perth, Western Australia, Australia
Schedule: Full Time
Job Category: Rooms & Guest Services Operations
Responsibilities
* Check in and check out of hotel guests
* Maintain guest accounts
* Take reservations when required
* Assist with all guest enquiries and direct internal and external phone calls
* Ensure that all guests feel welcome and comfortable whenever contacting the Front Office Department
* Create a welcoming impression as an ambassador for the hotel at all times
* Process food & beverage orders, answer menu questions, record transactions in point-of-sale system
* Create guest moments and follow up with guests to ensure their requests have been resolved to satisfaction
* Rotate to cover overnight shifts
Skills & Experience
* Competent with Word, Excel, PowerPoint and other software packages
* Experience with OPERA Software or similar
* Passion for delivering energetic customer service
* Positive attitude and energetic personality
* Articulate and confident in English
* Ability to smile on the phone
* Passionate about a career in hospitality management
* Austrian working rights
Benefits
* Parental leave, birthday leave, long service leave portability across all 30 Marriott Brands
* Travel and stay benefits with eligibility to Bonvoy loyalty program
* Incentive, recognition and wellbeing programs
* Excellent career growth and learning opportunities
* Access to Employee Assistance Programs
Equal Opportunity Employer
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About the Brand
The Westin Perth is a luxury retreat, perfect for business and leisure travelers alike. With a focus on Eat, Sleep and Move Well, the brand offers wellness programs, signature amenities and a dynamic City Centre location.
Join the team at The Westin Perth, enhance your senses and find your balance with our signature wellness programs. With a focus on Eat, Sleep and Move Well, we have designed guest experiences that enhance wellness on the road. Discover a place where you're given a choice, not just to get up, but to rise.
We look forward to reviewing your application.
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