Senior Operations Coordinator - Katherine, NT
We are seeking a skilled and experienced professional to oversee the daily operations of our park in Katherine. The successful candidate will support the Park Manager in leading the team and ensuring the park runs smoothly and safely.
About The Role:
This is an excellent opportunity for someone looking to take on a leadership role in a fast-paced and dynamic environment. As Senior Operations Coordinator, you will be responsible for managing daily park operations, responding to after-hours callouts, supporting guest check-ins, reservations, and account handling, assisting with budgeting and revenue tracking, leading and mentoring staff across departments, and contributing to local marketing and guest engagement initiatives.
Your Key Responsibilities Will Include:
* Managing daily park operations, including supervising staff and maintaining high standards across all areas
* Supporting guest check-ins, reservations, and account handling, ensuring seamless customer experiences
* Assisting with budgeting and revenue tracking, providing financial insights to inform business decisions
* Leading and mentoring staff across departments, fostering a positive and inclusive work culture
* Contributing to local marketing and guest engagement initiatives, promoting the park's unique offerings and enhancing guest satisfaction
About You:
You are a confident leader with strong communication skills, a solutions-focused approach, and a passion for delivering exceptional results. You have experience in holiday parks, hospitality, accommodation, or tourism, with a proven track record of success in leadership roles.
You'll Bring:
* Leadership experience in holiday parks, hospitality, accommodation, or tourism
* Strong team mentoring and operational coordination skills
* Familiarity with budget oversight and reporting
* Experience with RMS or similar reservations systems (ideal)
* Great interpersonal skills and a guest-first approach
* Flexibility for weekend and after-hours shifts
* A valid driver's licence and willingness to live on site