IT Support Leadership Opportunity
The role of the IT Service Desk Manager involves leading a high-performing team, streamlining support processes and delivering premium service to clients.
This position demands an enthusiastic leader with a passion for driving service excellence in IT support. The successful candidate will have proven experience in an IT Service Desk or IT support leadership role, a solid understanding of ITIL processes and Service Management best practices, exceptional communication, people management and problem-solving skills.
The IT Service Desk Manager will be accountable for talent acquisition, performance management, team leadership, people management, service desk operations, process improvement & reporting, and enhancing the user experience.
The ideal candidate will possess a proactive mindset with a passion for continuous improvement and team development. They will be an Australian Citizen with opportunities for career advancement in a leading Managed Services Provider (MSP) environment.
Achieving outstanding results requires excellent leadership skills, as well as the ability to motivate and engage staff. To achieve this, the IT Service Desk Manager will need to:
* Develop and implement effective training programs to enhance technical skills and knowledge.
* Mentor and coach team members to improve their performance and contribute to the overall success of the service desk.
* Foster a culture of continuous learning and improvement, encouraging innovation and creativity throughout the organization.
The successful candidate will also have the ability to analyze complex problems and develop creative solutions, while maintaining a customer-centric approach to service delivery. With strong business acumen and a focus on operational efficiency, the IT Service Desk Manager will drive strategic initiatives to improve service quality, reduce costs and increase customer satisfaction.
This is a unique opportunity for a seasoned IT professional to take on a challenging leadership role and make a significant impact on the success of our organization. If you are a motivated and experienced leader looking to drive change and growth, we encourage you to apply for this exciting opportunity.