We are seeking a dynamic and customer-focused Front Office Receptionist to join our team on a Casual basis, working 25 hours per week on afternoon shifts.
The successful applicant will have the opportunity to work with a close-knit, friendly, and growing team under the banner of a highly successful brand. They will also enjoy terrific working conditions, including provision of a corporate uniform, staff rates for leisure accommodation nationwide, and an excellent opportunity to develop their skills in front office reception.
About the Role
This role involves all aspects of front office reception, including delivering seamless guest experiences, providing friendly, personalised customer service in responding to accommodation enquiries, promoting the business to achieve accommodation sales, processing reservations and ensuring full and accurate data capture, assisting guests (e.g., check-in, explaining hotel facilities and location, check-out), and ensuring the smooth running of the reception desk.
Requirements
To be successful in this role, you will require:
* a passion for customer service and ensuring a positive experience for all guests;
* strong skills in promoting and selling accommodation services and facilities;
* excellent communication, interpersonal and time management skills;
* experience with front office booking systems;
* a keen eye for detail;
* high standards of personal presentation;
* a highly team-oriented ethos;
* previous front office reception experience in a hospitality, travel or tourism environment would be highly regarded, as would other types of customer-facing roles, e.g., retail.
What We Offer
This is an excellent opportunity to work in a fast-paced environment and contribute to the growth and success of our organisation. As a member of our team, you will enjoy:
* terrific working conditions;
* provision of a corporate uniform;
* staff rates for leisure accommodation nationwide;
* an excellent opportunity to develop your skills in front office reception;
* the chance to work with a close-knit, friendly, and growing team.
You will need to be available to work afternoon shifts, weekends, and public holidays, and have entitlements to work in Australia.