Permanent position, full time hours Randwick, NSW location Work for the world’s largest humanitarian organisation About Red CrossAustralian Red Cross is part of the world's largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity. The Young Parents Program (YPP) takes a strengths-based approach, building the capacity of young parents to live independently in appropriate housing, develop parenting and life skills to ensure best outcomes for their children, and break the cycle of intergenerational trauma, abuse and neglect. About the role This position is responsible for the operational management of the Residential Young Parents Program including supervising case management and practice, ensuring the effective operation of a 24-hour service, and ensuring the delivery of a quality, evidence and trauma-informed service for young parents and their children. The Manager will work in line with out-of-home care (“OOHC”) accreditation, legislative and funder requirements while also collaborating with the broader YPP management team to support a holistic approach to program management and development. This role requires “on call” hours as part of a rotating roster, working outside of normal business hours on these occasions to provide after-hours support. This may include in-person attendance at the YPP Residential facility outside of normal business hours. What you will bring Demonstrated ability to effectively lead motivate and develop staff while working in a multi-disciplinary environment, including supporting teams to provide accessible and safe support to people from a range of cultural and diverse identities, including Aboriginal and Torres Strait Islander people, people from Culturally and Linguistically Diverse (“CALD”) backgrounds, people from the LGBTQIA community and people living with a disability. Substantial knowledge and understanding of applying evidence-based tools and trauma-informed practice in supporting child and adolescent development and parenting, and child protection interventions. Comprehensive technical knowledge of evidence-based case management strategies and principles with proven, substantial management experience in applying those strategies in cases with people experiencing vulnerabilities. Comprehensive technical knowledge of relevant legislation and regulations, including Out of Home Care accreditation requirements, mandatory reporting obligations, child protection legislation and statutory frameworks, and workplace health and safety. Demonstrated knowledge and understanding of financial management, budgeting and monitoring with substantial time management and organisational skills. Substantial experience in working with children, young people and families with multiple presenting issues and who have experienced abuse, neglect and intergenerational trauma in a casework setting. Qualifications/Licences Driver’s license Registration on the NSW Residential Care Workers Register Working with Children Check Relevant tertiary qualifications in Social Work or equivalent and relevant substantial experience. Benefits that act for you, while you act for humanity Financial wellbeing: In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave. Life, Health & Wellbeing: You can access a paid ‘Me’ day just for you and a wide range of other paid leave options. You can also tap into specialist health and wellbeing advice. Career development: Access to ongoing learning, training, and development. Further information This role is covered by the Social, Community, Home Care and Disability Services Award - Level 6. Competitive salary superannuation access to salary packaging. For additional enquiries, please contact Natalia Ballotin-Hall on 0419 413 246 for a confidential discussion. Applications close: Thursday 5th March 2026. Please apply as soon as possible as we will be reviewing applications as they come in and may close the advertisement earlier. While we appreciate all interest in our organisation, we won’t engage with or accept candidates from agencies or consulting firms on this occasion. Thank you for considering a career at Red Cross. We also have great opportunities to volunteer. Click here to find out more. Job Ref 12380