WELCOME TO HYATT PLACE MELBOURNE CARIBBEAN PARK
This is the story of a different place. A place where 24/7 conveniences, thoughtful service and flexible spaces help guests move seamlessly from work to play, from frenzied to relaxed.
We are that welcoming place, where guests find uncomplicated experiences in a casual atmosphere.
Main Duties
Operational
* Hands on duties in all areas of the hotel (including Front Office, Food & Beverage, Kitchen, Housekeeping, Safety & Security and Engineering) as required for the daily operation of the hotel.
* Ensure that all associates provide the highest level of service to our guests in accordance with their expectations.
* Meet and greet VIP guests.
* To handle all guest enquiries and requests in a courteous and efficient manner, quickly following up on any guest complaints and issues, reporting to the relevant department if required.
* Trouble shoot issues throughout the hotel as they arise including maintenance and IT problems.
* Assist the Hotel Manager in maximising revenue including yield management and ensuring any potential sales opportunities are passed onto sales.
* Ensure that all operations manuals are up to date.
* Proficient in Opera, Infogenisis and all other operating systems in the hotel.
* Conduct team briefings and shift handovers.
* Ensure that all associates are fully conversant with Hyatt's guest recognition program and that it is delivered to guests accordingly.
* Monitor Medallia, Tripadvisor and any other guest feedback received. Investigate, rectify and respond to guest feedback in as appropriate.
* Prepare reports for the Department Heads and Operational Teams such as hotel's occupancy, arrivals and departures, VIP requirements, amenity set up, and any other areas of note as required.
* To know and carry out specified duties in response to a fire alarm, First Aid and security threats.
* To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other department/areas if required, in order to meet business demands and guest service needs.
Associate Management
* Coach and train associates to be able to perform all aspects of their job.
* Implement rosters in line with the requirements of the business, award restrictions and payroll budgets.
* Monitor Housekeeping quality and standards of the rooms.
* Perform regular check-in conversations with associates as required.
* In conjunction with the Hotel Manager, manage associates performance.
* Assist the General Manager with associate engagement and retention, creating a motivated and purpose driven team.
* Monitor OH&S in the hotel and ensure that all hazards are rectified immediately.
* Monitor and implement the hotel's credit policy.
* Ensure that all operational budgets are strictly controlled.
* Ensure effective payroll controls by maximising staff efficiencies and the award restrictions.
General
* To report for work punctually, wearing the correct uniform and maintaining a high standard of personal appearance and hygiene, according to the hotel and department's grooming standards.
* To participate in annual Check-in Discussions and personally follow through on agreed professional development goals.
* To demonstrate Hyatt's Purpose and Values at work.
* To read the hotel's Associate Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
* To attend training sessions and meetings as and when required.
* Attend and contribute to all Meetings as required.
* Handle guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
* Maintain positive guest and colleague interactions with good working relationships.
* Exercise responsible management and behaviour at all times and positively representing the hotel and Hyatt.
* Respond to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the hotel, industry and company.
Some of our associate benefits include:
* Complimentary dry cleaning
* Complimentary and discount accommodation at Hyatt properties worldwide
Our values of Empathy, Creativity, Fun, Humility, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt
Join us at an exciting time as we grow and develop not only our portfolio but also our people. At Hyatt Place Melbourne Caribbean Park we work hard, and we make working hard look fun. This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!
** Must have full working rights in Australia**
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